Shipping & Payment Information
Thank you for shopping with us! Below you'll find everything you need to know about our shipping options, payment methods, and related policies. We aim to provide a seamless experience, so please read through the information carefully. If you have any questions or need further assistance, feel free to contact us.
Shipping Information
International and Local Shipping Options
We offer both local and international shipping to ensure that our products are accessible to customers worldwide. Depending on your location, we provide a variety of reliable shipping carriers to suit your needs.
- Local Shipping: Available within the United States. We use USPS, FedEx, and UPS for all local deliveries.
- International Shipping: Available to select countries. We use UPS, FedEx Corp, for international shipments.
Supported Shipping Zones
We currently ship to the following regions:
United States
Shipping Costs
Shipping costs are calculated based on the destination, size, and weight of your order. To get an accurate shipping cost, simply proceed to checkout and enter your shipping address. You’ll be able to review the cost before confirming your order.
- Domestic Shipping: Starting at $5.40 for standard shipping. Expedited options available at checkout.
- International Shipping: Starting at $30.90, based on destination.
Order Processing and Delivery Times
- Order Processing: Orders are processed within 5 business days. You will receive a notification once your order has been shipped.
- Delivery Times:
- Domestic: 5-7 business days
- International: 6- 10 business days (please note that international shipping may take longer due to customs processing).
Please note that during peak seasons or due to unforeseen circumstances, shipping times may vary.
Returns, Exchanges, Damages, and Lost Packages
- Returns & Exchanges: If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of receiving your order. Items must be in original condition and packaging.
- Damages: If your item arrives damaged, please contact us immediately at rufangstreasures@gmail.com, and we will assist you with a replacement or refund.
- Lost Packages: If your package is lost in transit, please contact us within 7 days. We will work with the carrier to resolve the issue.
Payment Information
We offer a variety of payment methods to ensure that your shopping experience is smooth and secure.
Payment Options
- Credit & Debit Cards: We accept Visa, MasterCard, American Express.
- PayPal: You can pay using your PayPal account for added convenience and security.
Payment Requirements
- All payments must be made in full at the time of purchase.
- If you choose a payment method that requires additional verification (such as PayPal or credit card), please follow the instructions provided during checkout.
Payment Instructions
- Add items to your cart and proceed to checkout.
- Select your preferred payment method and provide the required details.
- Review your order and confirm payment.
- Once your payment is processed, you will receive an order confirmation email.
If you experience any issues with payment, please contact our customer support team at rufangstreasures@gmail.com
Contact Information
If you have any questions or need assistance, please don’t hesitate to reach out to us. Our customer service team is here to help!
- Email: rufangstreasures@gmail.com
- Phone: (314) 707-9460
- Address: 1601 Swingley Ridge, Rd. Box 74 Chesterfield, Missouri, 63006
- Business Hours: 8:00 am to 5:00 pm CDT
Thank you for choosing Rufang's Treasures! We hope you enjoy shopping with us.
